Refund and Returns Policy
This policy sets out when and how you may return products bought from vanityhair.co.za, and how refunds are handled. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
1. Cooling-off period
Because you are buying online, you may cancel your order without reason and without penalty within 7 days of receiving the goods, in terms of section 44 of the Electronic Communications and Transactions Act.
To use this right, the products must be returned unused, unopened and in their original sealed packaging, in a condition fit for resale. You are responsible for the cost of returning the goods to us. We will refund the purchase price within 30 days of the cancellation.
2. Hygiene exclusion
Our products are haircare and cosmetic items. For health and hygiene reasons we cannot accept the return of any product that has been opened, used, or had its seal broken, unless the product is defective. Please choose carefully.
3. Faulty, defective or damaged products
If a product is defective, or is damaged in transit, you may return it for a refund, replacement or repair. In terms of the Consumer Protection Act you may do so within 6 months of delivery. We will cover the cost of returning a defective product.
This does not apply where the product has been misused, used contrary to its instructions, altered, or damaged after delivery, or where you were made aware of the specific defect before purchase.
4. Incorrect item received
If we send you the wrong product, contact us within 7 days of delivery. We will arrange collection at our cost and send the correct item or refund you in full.
5. How to request a return
Email sales@vanityhair.co.za with:
- Your order number
- The product name and quantity
- The reason for the return
- Photographs, where the product is damaged or defective
Please do not send anything back before we have confirmed the return in writing. Returns sent without prior arrangement may not be able to be processed.
6. Refunds
Once we receive and inspect the returned product, we will notify you of the outcome. Approved refunds are made to the original payment method used at checkout. Refunds cannot be paid to a different account or card.
Please allow up to 10 business days from approval for the refund to reflect, depending on your bank or card issuer.
7. Delivery charges
Original delivery charges are refunded only where the return is due to our error or a defective product. Where you cancel under the cooling-off period, the original delivery charge is not refunded and the cost of returning the goods is yours.
8. Products not eligible for return
- Opened or used products, except where defective
- Products damaged through misuse or incorrect application
- Products returned outside the periods set out above
- Gift cards or promotional items, where applicable
9. Complaints
If you are not satisfied with how a return has been handled, contact us at sales@vanityhair.co.za and we will respond within 5 business days.
10. Contact
Vanity Hair
Global Hair Distributors
60 Yusuf Dadoo Street, Durban Central, Durban, KwaZulu-Natal, 4001
Email: sales@vanityhair.co.za | Telephone: 083 786 1480
Last updated: 9 September 2026