Delivery Policy

This policy explains how Vanity Hair delivers orders placed on vanityhair.co.za. It forms part of our Terms and Conditions.

1. Where we deliver

We deliver to physical street addresses throughout South Africa. We are unable to deliver to post office boxes. We do not currently ship outside South Africa.

2. Order processing

Orders are processed once payment has been received and cleared. Orders placed on weekends or public holidays are processed on the next business day. We aim to dispatch within one to two business days of payment clearing.

3. Delivery timeframes

Once dispatched, delivery is handled by The Courier Guy. Estimated delivery times from date of dispatch:

Main centres (Durban, Johannesburg, Pretoria, Cape Town, Gqeberha, Bloemfontein): 1–3 business days
Regional and outlying areas: 3–5 business days

These timeframes exclude weekends and public holidays and are estimates, not guarantees. Delivery may take longer during peak periods or where circumstances beyond our control cause delays.

4. Delivery charges

Delivery is charged at a flat rate of R75 per order, anywhere in South Africa. This rate applies regardless of the size of your order or where in the country you are, and is shown at checkout before you confirm and pay.

5. Tracking

You will receive a tracking reference by email once your order has been collected by the courier. Tracking can be followed on The Courier Guy website.

6. Delivery attempts and incorrect addresses

Please make sure your delivery address and contact number are correct and that someone is available to receive the parcel during business hours. The courier will attempt delivery during standard working hours.

Where delivery fails because the address supplied was incorrect or incomplete, or because no one was available to receive the parcel, redelivery may be subject to an additional charge.

7. Damaged or missing parcels

Please inspect your parcel on delivery. If the packaging is visibly damaged, note this with the courier where possible and contact us within 48 hours of delivery at sales@vanityhair.co.za with your order number and photographs. Claims reported after this period may not be able to be resolved with the courier.

8. Risk and ownership

Risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.

9. Contact

Vanity Hair
Global Hair Distributors
60 Yusuf Dadoo Street, Durban Central, Durban, KwaZulu-Natal, 4001
Email: sales@vanityhair.co.za | Telephone: 083 786 1480

Last updated: 9 September 2026